Free Standard Shipping
Our free shipping offer applies to any order with a shipping address within ISB/RWP. All orders placed before 12:00 PM on a business day will ship out the same day. Standard shipping has an estimated delivery time of 2 – 3 days across Pakistan. Tracking is included but delivery date is not guaranteed.
Tracking your order:
You will be provided with all tracking information as soon as your order has been shipped to the carrier and tracking number is generated.
If the product of your interest is out of stock, rest of your order will be shipped after informing you and remaining items will be re-confirmed from you before shipping as soon as they will be available.
Damaged or Lost Packages:
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order.
All orders shipping to a destination outside of Pakistan is subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.
Conditions for return:
The product must be unused, unworn, unwashed and without any flaws. They can be tried on to see if they fit and will still be considered unworn. The product must include the original tags, user manual, warranty cards, freebies and accessories. The product must be returned in the original and undamaged manufacturer packaging/box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.